Contact Us
Roviel support
Contact Us
Need help with an order, a return, a delivery question, or a Roviel piece? Send us a message and our team will get back to you with care.
Questions about your order, tracking, or delivery.
Return requests are handled by email within 60 days.
Need help choosing or caring for a piece?
Quick FAQ
Can I return my order?
Yes. You can request a return within 60 days of receiving your order. Please contact us by email before sending anything back so we can give you the correct return instructions.
How long does shipping take?
Shipping options, costs, and estimated delivery times are shown at checkout based on your delivery address. Once your order ships, a tracking number is provided.
Is the packaging discreet?
Yes. Orders are packed in discreet, secure packaging to help protect your jewelry during delivery and keep the parcel simple on the outside.
Is the packaging strong enough for jewelry?
Each order is prepared with care so your pieces stay protected in transit. If anything arrives damaged, contact us with photos and we will help you quickly.
What should I include in my message?
Please include your order number, the email used at checkout, and a short explanation of your request. This helps us answer faster.
Send us a message
Use the contact form below and we will reply as soon as possible, usually within 24 hours.
