Refund policy
Refund & Returns Policy
We want you to love your Roviel piece. If something is not right, we are here to help.
60-Day Easy Returns
You have 60 days from the delivery date to request a return.
To be eligible for a return, your item must be:
Unused and unworn
In its original condition
Returned with its original packaging when possible
For hygiene reasons, earrings and pierced jewelry must be unworn to be accepted for return.
How To Start a Return
To request a return, please contact us at:
help@rovieljewelry.com
Please include:
Your order number
The email address used for the order
The item you would like to return
The reason for your return
Our support team will reply with the next steps.
Return Shipping
Return shipping costs may be the customer’s responsibility unless the item arrived damaged, defective, or incorrect.
We recommend using a tracked shipping method for your return, as Roviel Jewelry cannot be responsible for return packages lost in transit.
Refunds
Once your return is received and inspected, we will notify you by email.
If your return is approved, your refund will be issued to your original payment method.
Please allow a few business days for your bank or payment provider to process the refund.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at help@rovieljewelry.com.
Please include:
Your order number
A clear photo of the item
A photo of the packaging if relevant
A short description of the issue
We will review the issue and offer the best solution, which may include a replacement, repair, store credit, or refund depending on the situation.
Final Sale Items
Items marked as final sale cannot be returned unless they arrive damaged, defective, or incorrect.
Exchanges
We currently handle exchanges case by case.
If you would like a different item, please contact us at help@rovieljewelry.com and our team will guide you.
