Start a Return
Roviel returns
Start a Return
Need help with a return? Our team is here to make the process simple, calm, and reassuring. Returns are handled by email so we can review your request carefully and send you the right instructions.
How to request a return
Please email us at help@rovieljewelry.com. We reply within 24 hours.
Returns are not processed through a self-service portal. Please wait for our confirmation before sending anything back, so we can give you the correct return instructions and return address.
Send your order details and the item you would like to return.
Our team checks your request personally and replies within 24 hours.
We send you the next steps and the correct return address.
What to include in your email
- Your order number
- The email address used for the order
- The item or items you would like to return
- The reason for your return
- A photo, if the item arrived damaged or if something is wrong
Return Request Form
Fill in the details below. If the button does not open your email app, simply copy the information and send it to help@rovieljewelry.com.
A calm, personal process
Every request is reviewed with care. If something is wrong with your order, please add clear photos so our team can help you find the best solution as quickly as possible.
